pg799
Privacy Policy

This Privacy Policy is issued by pg799 (referred to in this document as "pg799," "we," "us," or "our"), the operator of the online casino and sports betting platform accessible at pg799.cam (the "Platform"). pg799 acts as the Personal Information Controller (PIC) in respect of the personal data of registered players and visitors to the Platform, as defined under Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations (IRR).

This Privacy Policy applies to all personal data collected by pg799 through the Platform, including data collected at the time of account registration, during the KYC verification process, through gameplay activity, financial transactions, customer support interactions, and via automated technologies such as cookies and device fingerprinting. It applies to all players located in the Philippines and to all other users who access the Platform from any location.

pg799 collects the following categories of personal data in connection with your use of the Platform:

pg799 does not intentionally collect Sensitive Personal Information (as defined under RA 10173) beyond what is strictly required for KYC identity verification. Where sensitive data is collected as part of government ID documents, it is processed and stored under heightened security controls.

pg799 collects your personal data through the following channels:

• Direct submission: Data you provide when creating an account, completing KYC verification, making a deposit or withdrawal request, contacting customer support, or participating in a promotion.
• Automated collection: Technical data collected automatically when you access the Platform, including IP address, device identifiers, browser cookies, and session activity logs.
• Payment processors: Transaction confirmation data received from GCash, Maya, BPI, BDO, and other payment providers when you initiate a deposit or withdrawal.
• Identity verification providers: Data returned from third-party KYC and liveness verification partners engaged to process and authenticate your government-issued ID documents.
• Fraud prevention systems: Risk scoring and device fingerprinting data generated by pg799's anti-fraud monitoring systems during login and transaction events.

pg799 uses the personal data we collect for the following purposes:

1. Account creation and management: To register your pg799 account, authenticate your identity, and manage your account settings, balance, and transaction history.
2. KYC and regulatory compliance: To satisfy the identity and age verification requirements mandated by PAGCOR and the Anti-Money Laundering Council (AMLC) under Philippine law.
3. Payment processing: To process deposits and withdrawals via GCash, Maya, BPI, BDO, and other supported payment channels, and to maintain accurate financial records.
4. Fraud prevention and security: To detect, investigate, and prevent unauthorized account access, payment fraud, identity theft, and other prohibited activities on the Platform.
5. Customer support: To respond to enquiries, resolve disputes, process complaints, and communicate service-related information to you.
6. Responsible gaming monitoring: To monitor gameplay patterns for indicators of problem gambling behavior and to administer voluntary responsible gaming tools such as deposit limits and self-exclusion.
7. Platform improvement: To analyze aggregate, anonymized usage data to improve the performance, design, and feature set of the pg799 Platform.
8. Marketing communications: To send promotional offers, bonus notifications, and platform updates to players who have not opted out of marketing communications. You may opt out at any time through your account settings.

Under Republic Act No. 10173, pg799 processes your personal data on the following lawful grounds:

• Contractual necessity: Processing required to perform the contract between you and pg799 as established by the Terms & Conditions — including account management, payment processing, and gameplay facilitation.
• Legal obligation: Processing required to comply with applicable Philippine laws, including PAGCOR regulatory requirements, the Anti-Money Laundering Act (RA 9160), and the Data Privacy Act (RA 10173).
• Legitimate interests: Processing conducted for pg799's legitimate interests in fraud prevention, platform security, and service improvement, where these interests are not overridden by your data protection rights.
• Consent: Where no other lawful basis applies — for example, in respect of non-essential cookies and certain marketing communications — pg799 relies on your freely given, specific, and informed consent, which you may withdraw at any time.

pg799 does not sell, rent, or trade your personal information to any third party for their own commercial purposes. We may share your data only in the following limited circumstances, and only to the extent strictly necessary for the stated purpose:

• Payment service providers: GCash, Maya, BPI, BDO, UnionBank, Metrobank, and other payment processors receive only the transaction data required to process your deposits and withdrawals.
• KYC and identity verification partners: Third-party verification service providers receive your submitted identity documents and liveness selfie data solely for the purpose of identity authentication. These partners are contractually bound to use your data only for this purpose.
• Game providers: Limited session data is shared with licensed game providers (e.g., PG Soft, Pragmatic Play, JILI) to facilitate gameplay, fair play monitoring, and dispute resolution in relation to specific game rounds.
• Regulatory and law enforcement authorities: pg799 will disclose personal data to PAGCOR, the AMLC, the National Privacy Commission, or other competent Philippine authorities when required to do so by law, court order, or regulatory directive.
• Fraud prevention networks: Certain technical data (e.g., IP addresses, device identifiers) may be shared with industry fraud prevention services for the purpose of detecting and preventing cross-platform fraud, account takeover, and money laundering.
• Corporate transactions: In the event of a merger, acquisition, or sale of substantially all of pg799's assets, player data may be transferred to the relevant successor entity, subject to that entity assuming obligations under this Privacy Policy.

pg799 uses cookies and similar tracking technologies on the Platform to deliver a functional, secure, and personalized experience. A cookie is a small data file placed on your device by a website when you visit it. We use the following categories of cookies:

• Strictly necessary cookies: Essential to the operation of the Platform — including session authentication, login persistence, and security tokens. These cannot be disabled without impairing Platform functionality.
• Performance and analytics cookies: Used to collect anonymized data about how players use the Platform (e.g., which games are most visited, page load speeds, error rates). This data is used to improve Platform performance and design.
• Functional cookies: Used to remember your preferences — such as language, display settings, and last-played games — to provide a more convenient experience on return visits.
• Marketing cookies: Used to deliver relevant promotional content. Marketing cookies require your consent and can be declined or withdrawn through your browser settings or the cookie preference controls on the Platform.

You may control cookies through your browser's privacy settings. Note that disabling certain cookies — particularly strictly necessary cookies — may affect your ability to use core Platform features, including secure login.

pg799 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account and identity data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in compliance with PAGCOR regulatory requirements and applicable AML record-keeping obligations.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, in accordance with BIR regulations and AMLC record-keeping requirements.
• KYC verification documents: Retained for a minimum of five (5) years from the date of verification, or longer if required by a regulatory authority.
• Communication and support records: Retained for three (3) years from the date of the relevant interaction, or longer where a dispute remains unresolved.
• Technical and activity logs: Retained for up to twelve (12) months, unless required for active security investigations or regulatory proceedings.

Upon expiry of the applicable retention period, personal data is securely destroyed or anonymized in a manner that prevents reconstruction of the original personal data.

pg799 implements technical, organizational, and administrative security measures designed to protect your personal data against unauthorized access, accidental loss, destruction, alteration, and disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and pg799's servers.
• Encryption at rest for all stored personal data, including identity documents and financial records.
• Role-based access controls restricting staff access to personal data on a strict need-to-know basis.
• Multi-factor authentication for all internal system access by pg799 staff.
• Regular penetration testing and security audits conducted by qualified third-party security professionals.
• Incident response procedures compliant with the National Privacy Commission's personal data breach notification requirements under RA 10173.

As a data subject under the Data Privacy Act of 2012, you have the following rights in respect of your personal data held by pg799. To exercise any of these rights, contact our Data Protection Officer at [email protected] with the subject line "Data Subject Rights Request":

• Right to be Informed: You have the right to be informed that your personal data is being collected and processed, and the purposes for which it is used — as fulfilled by this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal data pg799 holds about you, including information on how it is being processed and with whom it has been shared.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data held by pg799 in relation to your account.
• Right to Erasure: You have the right to request deletion of your personal data in circumstances where it is no longer necessary for the purpose for which it was collected, subject to pg799's legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data on grounds of legitimate interest, including profiling for direct marketing purposes.
• Right to Data Portability: Where technically feasible, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that your data rights have been violated.

pg799 will acknowledge receipt of your request within five (5) business days and endeavor to respond substantively within thirty (30) days, in line with NPC guidelines. Some requests may be subject to identity verification before we can process them.

The pg799 Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gambling law and PAGCOR regulatory requirements. pg799 does not knowingly collect, process, or retain personal data from individuals under the age of 21.

If pg799 discovers or is notified that personal data has been collected from a person under the age of 21, the account in question will be immediately suspended, all data relating to that individual will be securely deleted to the extent permitted by law, and any funds in the account will be returned in accordance with pg799's standard procedures for underage account closure.

pg799 may update this Privacy Policy from time to time to reflect changes in applicable law, regulatory guidance from the National Privacy Commission, changes in our data processing practices, or improvements to Platform features. The "Last Updated" date at the top of this document indicates when the most recent revision was made.

Where changes to this Policy are material — meaning they significantly affect your rights or the way we use your data — pg799 will notify registered players via the email address on file or through a prominent notice on the Platform, providing reasonable advance notice before the changes take effect.

Your continued use of the pg799 Platform following the effective date of any revision to this Policy constitutes your acknowledgment of the updated terms. If you do not agree with any updated provisions, you should cease using the Platform and may request account closure by contacting our support team.

For all privacy-related enquiries, data subject rights requests, or complaints regarding pg799's handling of your personal data, please contact our Data Protection Officer using the details below:

• Email: [email protected] (Subject: "Data Subject Rights Request" or "Privacy Complaint")
• Response time: We will acknowledge your request within 5 business days and respond substantively within 30 days.
• Support hours: 24 hours a day, 7 days a week (Philippines Standard Time)

If you are not satisfied with pg799's response to a privacy complaint, you have the right to escalate the matter to the National Privacy Commission (NPC) of the Philippines. The NPC is the independent regulatory body responsible for enforcing the Data Privacy Act of 2012. Information on filing a complaint with the NPC is available on the Commission's official website.