Safe Play Commitment
Responsible
Gaming at pg799
Gaming on pg799 should be fun — the kind of fun you look forward to, enjoy in the moment, and walk away from feeling good. The moment it stops feeling that way, something needs to change. This page is here to help you understand the tools, information, and support available to every Filipino player on our platform. No judgment. Just practical help when you need it.
Tools Built Into Your Account
Every pg799 account comes with these responsible gaming tools built in — no forms to fill, no waiting. Access them directly from your account dashboard at any time.
Deposit Limits
Set a maximum deposit amount per day, per week, or per month. Once the limit is reached, pg799 will not accept further deposits until the period resets. Lowering a limit takes effect immediately; raising one requires a 24-hour cooling-off period.
Loss Limits
Cap how much you're willing to lose in a given period. pg799 will suspend your gaming session automatically once your loss limit is reached, giving you space to step back before making any further decisions about your balance.
Session Time Reminders
Set a session duration limit and pg799 will alert you when that time is up. You can choose to continue or end your session, but the reminder is there to make sure time is a conscious choice, not something that just slips past you.
Cooling-Off Periods
Need a short break without going through full self-exclusion? A cooling-off period temporarily suspends your account for 24 hours, 7 days, or 30 days. During this time your account is inaccessible and you won't receive any marketing from pg799.
Self-Exclusion
The most powerful tool we offer. Self-exclusion closes your account for a minimum period of six months, up to permanent exclusion. It activates immediately, cannot be reversed during the exclusion period, and all marketing is stopped the moment it's in effect.
Reality Check Dashboard
View your full gaming history — sessions, deposits, withdrawals, net wins and losses — in one clear dashboard. Seeing the real numbers, without any filter, is often the single most useful step toward making better decisions about your play.
What Responsible Gaming
Actually Means Here
A lot of gaming platforms say they care about responsible gaming, then bury the relevant tools so deep in the settings menu that players never find them. pg799 takes a different position. Responsible gaming tools are front-and-center in the account dashboard because we genuinely believe that a player who is in control of their gambling — who enjoys it on their own terms — is a better outcome for everyone than a player who loses more than they planned and ends up resenting the experience.
Gaming at pg799 is entertainment. Same as catching a PBA game at the mall, watching Manny Pacquiao fight on pay-per-view, or spending a Saturday afternoon with friends over a few rounds of pusoy dos. There's a budget for it. There's a time limit on it. And when the budget's gone or the time's up, the fun wraps up — and you look forward to the next time from a comfortable, stable position. That's the relationship we want every Filipino player on pg799 to have with our platform.
Why the 21+ Rule Matters
The Philippines sets the minimum gambling age at 21 — higher than most countries — because the law recognizes that the decision to gamble with real money is a serious adult choice. Younger players are more susceptible to developing problematic gambling habits, and the financial consequences can follow them for years.
pg799 enforces the 21+ requirement through KYC identity verification. Every player who registers for real-money play submits a valid Philippine government ID — PhilSys National ID, UMID, Driver's License, or Passport — and completes a liveness check to confirm the ID is genuinely theirs. An account that cannot verify 21+ age does not get access to real-money gaming. Full stop. If pg799 discovers at any point that a player is under 21, the account is closed, gameplay is voided, and deposited funds are returned.
Problem Gambling in the Philippines — Knowing the Reality
Problem gambling is not a personality flaw. It's a behavioral pattern that develops gradually, often invisibly, and is strongly influenced by stress, financial pressure, and accessibility of gambling options. In the Philippines, where gaming culture runs deep — from neighborhood bingo to sabong to the big integrated resorts in Parañaque — the social normalization of gambling can make it harder to notice when things are shifting from entertainment to compulsion.
The key early warning signs are rarely dramatic. They tend to be quiet: a slightly longer session than planned, a second deposit when you said you'd stop, a withdrawal cancelled because you decided to play more. These small shifts, if they become patterns, are worth paying attention to. pg799's responsible gaming tools exist precisely for this early stage — not just for crisis moments, but for players who want to stay on the right side of the line proactively.
For Families and Loved Ones
If you're concerned that someone you care about may be struggling with their gambling — a partner, a sibling, a parent, a friend — pg799's support team is available 24/7 to help you understand what options are available. We take third-party responsible gaming enquiries seriously. Contact us at [email protected] and we will guide you through what steps can be taken.
HEALTHY GAMBLING LOOKS LIKE
WARNING SIGNS TO WATCH FOR
Questions to Ask Yourself
If you answer "yes" to three or more of the following questions, we strongly encourage you to use pg799's responsible gaming tools or reach out for support.
Have you ever spent more money gambling than you originally planned to?
Have you gambled to try and win back money you've already lost?
Have you ever felt restless or irritable when you tried to cut down your gaming?
Have you lied to people close to you about how much time or money you spend on gambling?
Have you used gambling as a way to escape problems, stress, or feelings of sadness?
Has gambling caused problems with your relationships, work, or finances?
Have you borrowed money or sold personal belongings to fund your gambling?
Have you repeatedly tried to stop or reduce your gambling but found it difficult?
Protection Tools in Detail
Self-Exclusion
Close your account for 6 months to permanent. Immediate effect. Cannot be reversed mid-period. Contact support to activate.
Highest protection level
Deposit Limits
Set daily, weekly, or monthly PHP deposit caps. Lowering takes effect instantly; raising has a 24-hour delay.
High protection level
Cooling-Off
Take a 24-hour, 7-day, or 30-day break without permanent exclusion. Good for when you need space to reset.
Medium protection level
Session Timers
Set a gaming session duration. pg799 sends a pop-up reminder when time is up so you stay aware of how long you've played.
Awareness tool
How to Request Self-Exclusion
Self-exclusion on pg799 is straightforward and takes effect immediately. Here's how to do it.
Log in to Your pg799 Account
Access your account via the pg799 Login page. Make sure you're on the correct pg799.cam domain before entering any credentials.
Go to Account Settings → Responsible Gaming
Navigate to the Responsible Gaming section of your account dashboard. You'll find all player protection tools listed there — limits, cooling-off periods, and self-exclusion options.
Select Self-Exclusion and Choose Your Period
Choose from a 6-month minimum, 12 months, 5 years, or permanent exclusion. Read the confirmation carefully — this action cannot be reversed during the selected period.
Confirm the Request
Confirm your identity via the OTP sent to your registered mobile number. Once confirmed, your account is suspended immediately and all marketing communications are stopped.
Contact Support if You Need Help
If you're having difficulty activating self-exclusion through the dashboard, contact pg799's support team via live chat or email at [email protected]. Support is available 24/7 and will process your request immediately.
PAGCOR & Responsible Gaming
in the Philippines
PAGCOR's Role in Responsible Gaming
The Philippine Amusement and Gaming Corporation (PAGCOR) is the government agency responsible for overseeing all legalized gambling activities in the Philippines. PAGCOR has established a formal Responsible Gaming (RG) framework that all regulated online gaming operators — including pg799 — are required to comply with.
Under PAGCOR's RG framework, licensed operators must implement and maintain player protection tools including deposit limits, self-exclusion programs, age verification, and anti-money-laundering controls. pg799 operates in alignment with all PAGCOR responsible gaming mandates.
PAGCOR also operates an Exclusion Program that allows individuals to formally exclude themselves from all PAGCOR-regulated land-based and online gambling venues and platforms simultaneously. This is a separate, broader exclusion mechanism from pg799's platform-level self-exclusion tool.
Help & Support
If you or someone you know needs help with problem gambling, these resources are available in the Philippines.
PAGCOR Responsible Gaming
The official PAGCOR responsible gaming program provides information, exclusion registry, and referral to professional counseling services for Filipino players.
Gamblers Anonymous Philippines
A fellowship of people who share their experience, strength, and hope with each other to recover from gambling addiction. Meetings held in Manila, Cebu, and Davao.
NCMH — National Center for Mental Health
The NCMH in Mandaluyong City offers behavioral health services including counseling and treatment for gambling-related problems. Crisis hotline available 24/7.
pg799 Support — 24/7
Contact pg799 directly at [email protected] to access responsible gaming tools, self-exclusion, or to discuss a concern in confidence.
pg799 Support Is Available 24/7
Whether you want to set a limit, take a break, or just talk through a concern — our team is available at every hour of every day, Philippine Standard Time.
Live Chat
The fastest way to reach pg799 support. Available directly in your account dashboard, 24 hours a day, 7 days a week.
Email Support
Reach our responsible gaming team at [email protected]. We acknowledge all emails within 24 hours and respond to RG requests immediately.
Account Dashboard
All protection tools — deposit limits, cooling-off, self-exclusion — are accessible directly from your pg799 account settings without needing to contact support.
Confidential & Private
All responsible gaming conversations with pg799 staff are handled with complete confidentiality. Your privacy is protected under the Data Privacy Act of 2012.